Still having problems so I called Rogers (their page loaded partially which was no help).

The man I got through to after an 8 minute wait suggested I try through IE not Firefox; no joy. Then he said, 'let's reboot; turn off all your modems'

I have five boxes conected to my computer, all lined up, router, hard drives, stuff like that. I said, 'Sure, hang on' put the phone down and started pulling out cables. Then I picked the phone up and found out that one of them was the phone jack which goes into the modem for some reason.

Bye bye, support guy.

::facepalm::
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