janedavitt: (blairfunbysallymn)
( Apr. 7th, 2009 01:51 pm)
Warning: caps lock use in abundance.


The mail just arrived and consisted of YET ANOTHER letter from Bell asking us to go back with them. We left them some years ago as we got a bundled deal with Rogers who own our souls provide us with cable, internet, phones, and cell phones and they have bombarded us with personalized letters and notepads and such trying to get us back.

As I am in a tetchy mood today due to the FOUR FREAKING INCHES OF SNOW THAT LANDED ON MY CROCUSES AFTER BEING A BALMY PLUS 13 C ON SUNDAY, I snapped and rang the number you ring to get back with them.

Get this; it rang twice, AND WAS ANSWERED BY A HUMAN BEING INSTANTLY.

Okay, that needs more emphasis: !!!!!!!!!!!!!!!!!!!!!

So when you have a problem, you wade through three or four minutes of menus and computerized list of options, but if you want to sign up with them, you get red-carpet treatment? Good to know.

With barely restrained fury, interspersed with assurances to the man that I wasn't shouting at him and wasn't blaming him in any way, I got the message over that by hassling us this way, Bell was a. insuring that they never, ever, ever got our business, and b. implying that we were idiots who couldn't decide for themselves what phone company they wanted.

He took us off the 'hassle regularly' list for three years.

I call a small victory.

I loathe Bell anyway, because of a revolting ad they ran some years back which had me on the phone, infuriated. In fact, that might have been why we left them, come to think of it.

I will make a phone out of tin cans and string before I use them again.

Or just get used to SHOUTING VERY LOUDLY.
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