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Kobo sent me an email saying there was 80% off bestsellers. I haven't read the new J D Robb yet and at that price, why not? So I went to their site, got the book up, code ready to go. I wasn't sure if it'd apply to that book, so I figured I'd get to the page where the code was input and if it was rejected, no biggie, I'd click on the x.
Except I never got the chance. There was a page with no provision I could see to put in a code and a 'purchase now' button.
On Amazon you go through a lot of pages to get to the final, this is it click, so (like an idiot) I clicked it and was told that my credit card would be charged $18.07.
EIGHTEEN FRICKING DOLLARS, PEOPLE.
Even though the US dollar is at par with ours, or weaker, it's $14.99 on Amazon which also seems exorbitant.
I didn't download it, but shot off an email asking for a refund.
Got one back (very poorly written);
Hello Jane
Thank you for contacting kobo customer care. We apologies that you bought a book which you supposed to get discount but it didn't. Now you want to cancel the purchase. There is info for refund/credit, we hope that will help you to understand.
Kobo is a global eBook retailer that only sells eBooks. Kobo does not sell any print books.
You can read a Kobo eBook on many different devices including your computer, smart phone, eReader, the Kobo website, and the Kobo Desktop app. Please check out this link for more information:
http://www.kobobooks.com/getting_started
Kobo cannot provide a refund unless there is something wrong with the eBook in question as all sales are final.
Our Terms of Sales states "Cancellation Policy: All Sales are final. The Kobo Service commences immediately when you begin to download content from the Kobo Service and you will not have a right to cancel your contract once the service commences."
Please follow this link for more information:
http://www.kobobooks.com/termsofsales
Sincerely,
The Kobo Team
I replied saying that since I hadn't downloaded it, I didn't consider anything had 'begun' and that if I didn't get a refund it'd be the last time I bought from them.
And yes, it's my fault for clicking the button assuming there'd be more steps to go through but they can see I haven't downloaded it so what's the big deal about cancelling it?
Except I never got the chance. There was a page with no provision I could see to put in a code and a 'purchase now' button.
On Amazon you go through a lot of pages to get to the final, this is it click, so (like an idiot) I clicked it and was told that my credit card would be charged $18.07.
EIGHTEEN FRICKING DOLLARS, PEOPLE.
Even though the US dollar is at par with ours, or weaker, it's $14.99 on Amazon which also seems exorbitant.
I didn't download it, but shot off an email asking for a refund.
Got one back (very poorly written);
Hello Jane
Thank you for contacting kobo customer care. We apologies that you bought a book which you supposed to get discount but it didn't. Now you want to cancel the purchase. There is info for refund/credit, we hope that will help you to understand.
Kobo is a global eBook retailer that only sells eBooks. Kobo does not sell any print books.
You can read a Kobo eBook on many different devices including your computer, smart phone, eReader, the Kobo website, and the Kobo Desktop app. Please check out this link for more information:
http://www.kobobooks.com/getting_started
Kobo cannot provide a refund unless there is something wrong with the eBook in question as all sales are final.
Our Terms of Sales states "Cancellation Policy: All Sales are final. The Kobo Service commences immediately when you begin to download content from the Kobo Service and you will not have a right to cancel your contract once the service commences."
Please follow this link for more information:
http://www.kobobooks.com/termsofsales
Sincerely,
The Kobo Team
I replied saying that since I hadn't downloaded it, I didn't consider anything had 'begun' and that if I didn't get a refund it'd be the last time I bought from them.
And yes, it's my fault for clicking the button assuming there'd be more steps to go through but they can see I haven't downloaded it so what's the big deal about cancelling it?
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