Amazon

[janedavitt]

Because I'm tenacious (sadly, not with a 'd' on the end) I nudged Amazon about the banning of The Flesh Cartel, since it's been a week of silence since the letter acknowledging my original complaint.

I got this back:

Hello,

I'm sorry to hear that the book was removed from our inventory, I'd like to help you on this.

I've justified and detailed your comments and forwarded this to the correct team internally. Thank you for your feedback.

We hope to see you again soon.


They've JUSTIFIED AND DETAILED my comments? Say what? 'the correct team internally' What does that even MEAN?

It's signed 'Kevin F.'

I think the 'F' is an appropriate grade. Good gravy.

Comments

[samjohnsson]

I love the "the book was removed" bit. Not a bit of agency in that sentence. And I can live with detailed, but "justified"? Are they verifying that the customer's ranting about something that has reasons?

[janedavitt]

Maybe they have termites who eat books randomly? ::wonders:;

I honestly do not have a clue!

[sid]

I think I can translate:

*eyeroll* I've crumpled up your complaints and filed them in the wastebasket. Nyah!

But we still want your money. Sincerely.

[janedavitt]

I'm very sure they do :-)

[realpestilence]

That's the kind of customer service business speak that companies do to act like they're doing something when they're not.

[janedavitt]

It kills me; presumably one complaint took it down, but a lot of letters asking for it back have no effect.